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Business Systems Analyst
Vernon, BC

Role Description

Kal Tire is looking for a Business Systems Analyst (TOMS) to join our Digital Solutions team. In this role, you’ll partner with business and vendor stakeholders to support and improve mobile applications, enterprise asset management (EAM) platforms, and data integrations that enable our Mining Tire Group and Tire Operations Management teams. As a Business Systems Analyst (TOMS), you will help ensure our technology upgrades, application enhancements, and system changes are clearly defined, delivered, and supported. You’ll work closely with business teams and partners to support existing mobile solutions and the integrations that connect internal and third-party systems. This role is hands-on and well-suited to someone with strong experience in mobile applications, EAM platforms, and data integration.

What You'll Do:

Support and enhance EAM (Hexagon), mobile applications (iOS/Android), and related integrations.
Gather requirements and translate business needs into clear functional and technical specifications.
Troubleshoot production issues and provide Tier 2/3 application support in partnership with the IS Service Desk.
Coordinate changes, enhancements, upgrades, testing, and release activities with internal teams and vendors.
Improve support processes and documentation; contribute to sprint planning and delivery against the backlog.

Responsibilities:

Operational Support and Technical Execution:

Participate in planning and execution of projects across the Mining Tire Group and Tire Operations Management business space.
Coordinates and participates in the implementation of operational changes and maintenance activities.
Assist Business stakeholders with the configuration and maintenance of existing EAM (Hexagon), mobile applications (iOS and Android) and integrations.
Optimize performance, scalability, and security of applications, ensure high code quality.
Work with backend engineers and vendors to integrate APIs and data services.
Stay updated with the latest mobile technologies and industry trends.
Debug and troubleshoot production issues across various systems and devices.
Support business stakeholders with data solutions, specifically data integration solutions with third party partners.
Support the evaluation of end-user adoption and collaborate with multi-functional technology and design teams.
Employment of industry best practices to deliver solutions and prioritize the requirements into sprints to meet the business timelines.
Participates in the definition and improvement of business application support processes and procedures, assists in the preparation and update of business processes.
Ensure appropriate IS team members are involved in projects to validate and build solution design (Networking, Windows team, Security, Architecture, etc.).
Act as a liaison between the business unit, the technology team and the support team throughout multiple project lifecycles and during regular operational support.
Monitor operational and project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
Liaise with and coordinate the activities of business application vendors and internal and external service providers.

Documentation of Processes and Technical Specifications:

Translate business problems, needs and requirements into clear functional and/or technical specifications to be implemented/ executed.
Review business opportunities, technical specifications, projected costs and proposals and provide advice to determine if the initiatives are feasible.
Create ad hoc reports responding to requests for data and analyze business procedures and problems to develop specifications.
Act as an advisor and make recommendations for business problems.
Ensure that the technical roadmap for your assigned business area is aligned with other IS roadmaps, future state architecture, etc.
Participate in the definition and improvement of support processes and procedures.
Assist in the preparation and updating of business processes.
Prepare, maintain and distribute technical and business user documentation.

Troubleshooting and System Maintenance:

Troubleshoot, analyze, prioritize and help coordinate the resolution of problems and issues with supported applications.
Provide Tier 2 & 3 support for your application area and liaise with the IS Service Desk on incidents or service requests.
Coordinate and participate in the implementation of changes, enhancements and upgrades to applications and technologies.
Participate in and coordinate all types of testing and quality assurance activities related to supported applications and technologies.
Configure and manage the supported applications and technology according to business and technical requirements.
Seek opportunities to automate business application processes where appropriate.
Work with team members to provide troubleshooting and system maintenance.
Establish and maintain close working relationships with vendors and service providers.
Skilled in systems testing of specification requirements.
Strong ability in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to effectively participate in multiple major projects or project roles or lead a variety of project team activities/tasks.

Job Requirements:

3+ years of experience in an analyst role within a medium to large organization.
3+ years of experience supporting EAM, mobile applications and integrations.
2+ years of experience implementing Azure PaaS solutions.
Experience building and supporting scalable, high-performance systems.
Experience with PL/SQL (Oracle) or SQL, with coding experience.
Experience supporting data flows and BI/reporting solutions.
Experience implementing and supporting cloud-based applications.
Strong written and verbal communication skills.
Experience working in Agile/Scrum delivery environments.
Post-secondary education in Computer Science (or an equivalent combination of education and experience).
Enterprise Asset Management platform experience.
Mobile development knowledge (Android and/or iOS), including modern frameworks and API integration.
Familiar with Azure Pipelines, Azure Infrastructure as Code Paradigm, ARM Templates, YAML Pipelines.
Familiar with Azure Monitoring, Alerting, Notifications.
Familiar with message-oriented integrations using Logic and Function Apps, Azure Service Bus, Data Lake.
Ability to perform objective analysis and re-engineering of business processes to maximize quality service and cost-effectiveness.
Comprehensive knowledge of automated business applications.
Full stack programming framework & languages a plus.
Experience with Power Platform solutions (model-driven apps, canvas apps, business process flows, and Power Automate) a plus.
Experience with Git, CI/CD pipelines, and automated testing frameworks a plus.
Experience with secure solutions employing Azure Identities, Key Vault for Secrets Management a plus.
Implementation of Azure Functions to perform Data Transform, Web API and Services Integration, File Movement, etc. a plus.
Database experience (Oracle, etc.) a plus.
Integration platforms knowledge (Microsoft Integration Services) a plus.

Special Requirements:

Preferred location: Vernon, BC with the ability to work in-office 5 days/week.
Evening and occasional weekend work may be required.
Ability to participate in after-hours on-call support, as needed.
Occasional travel may be required.

What We Offer:

The target compensation for this role is $72,950 - $84,820 per year based on experience. We offer a clear path for career advancement with wage increases along the way.
Extended group health, dental, and vision benefits are available to all eligible full-time and part-time permanent employees.
Employee Assistance Program.
A group RRSP/DPSP matching program.
Discount on tires and mechanical services.
Positive work culture, opportunities for growth and development, and work-life balance.
Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process.

Kal Tire uses AI tools to support parts of recruitment, including but not limited to job posting and pre-screening. All interviews and hiring decisions are being made by Kal Tire’s hiring managers and recruiters.

Kal Tire is committed to fostering a workplace where everyone feels valued, included, and empowered to thrive. We embrace diverse perspectives and welcome applications from all backgrounds and experiences. If your qualifications align with the role, we'll connect with you to guide you through the next steps. Candidates considered for the role must be legally eligible to work for any employer in Canada. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process.

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